Assistant Manager

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

Reporting to the General Manager, the Assistant Manager will be responsible for oversight of club operations and guaranteeing a positive member experience while ensuring a financially stability of club. This position plays a critical role in managing our team dynamic in an effort to maintain a high-energy atmosphere inside the Judgement Free Zone®.

Skills Required

• Customer Service: Communicates and interacts with members (as well as potential members) in a way that exceeds expectations.
• Listening: Listen to staff and members. View the situation from everyone's perspective working together to resolve the issue. 
• Problem Solving: Recognize and define the problem. Provide solutions using all resources available.

Duties and Responsibilities

• Provides operational support to General Manager through team development and analysis of key business metrics that drive profit.
• Exhibit flexibility with your schedule. This leader must be willing to change schedule if coverage is needed.
• Monitor staff to ensure each employee is providing “+1 service”. Seek out opportunities to assist staff with areas of difficulty or concern.  
• Greet members & facilitate club tours at the highest level, to drive business and lead by example.
• Be responsible for a timely, professional and solution oriented response to member service submissions.
• Ensure proper opening and closing of the club.
• Be accountable for your team’s knowledge of critical information (e.g. - marketing promotions, corporate initiatives or new policy) 
• Assist manager with scheduling to meet hours determined by payroll grid
• Clean gym and equipment daily. Teach your team how to properly check the facility and clean their assigned area to ensure highest level inspection!
• Take pride in the appearance of your gym. Work with staff to have them also believe that this is a representation of your team. That is how we achieve optimal results!

Physical Demands

• Must be able to stand for long periods of time
• Some Bending, kneeling, twisting, or reaching required
• Must be able to lift, push, or pull at least 50 pounds

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

About Flynn Fitness Group LLC

As the most innovative health club brand in the United States, Planet Fitness is known for a lot of things – our absurdly low prices, our Lunk Alarm™, and most of all perhaps, for our Judgement Free Zone® philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms.

Planet Fitness is a franchise of fitness centers. The particular Planet Fitness health clubs to which this position supports, located in Massachusetts and Georgia, are independently owned and operated by Flynn Fitness Group, LLC. As an independent franchise we have built our company by staying true to our core values. Those values include: Accountability, Family, Communication, Consistency, Passion and Having Fun.

Alder Partners mission statement: Our family thrives on providing a passionate, fun environment that consistently has an open line of communication between members and staff which ultimately creates maximum accountability.